Many of our residents cannot access the kind of financial services we all take for granted and have to use extortionate door-step lenders etc. As a result they get into debt and can’t pay their rent. Last year the team:
- helped provide 668 affordable loans to residents
- supported 1,249 residents with free debt advice
- supported 1,244 residents to budget better through the ‘GuideLine’ phone service
We are also the first Housing Association to select a national Credit Union partner so all our residents can access affordable banking services on-line and over the phone.
The team is also responsible for ‘Get Connected’ which encourages our residents to go on-line. So far we have helped increase the number of residents going on-line from 57% to 69%. And overall it’s calculated that the team saved our residents an estimated £900k last year.